We are committed in delivering always high-quality carpet cleaning services in Fulham, SW6 at highly affordable prices.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Fulham provides professional carpet, upholstery and related cleaning services to residential and commercial clients. By making a booking, accepting a quotation, or allowing our technicians to begin work, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to all services supplied by Carpet Cleaning Fulham unless otherwise agreed in writing. They are designed to clarify the rights and obligations of both parties and to promote a clear and professional working relationship.
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual, company or organisation ordering or receiving the services.
Company means the cleaning business trading as Carpet Cleaning Fulham that provides the services.
Services means any carpet, rug, upholstery, mattress, curtain, hard floor or related cleaning work, stain treatment, deodorising or other associated services supplied by the Company.
Premises means the property or location where the Services are to be carried out.
Technician means any employee, contractor or representative of the Company who carries out the Services.
Agreement means the contract between the Client and the Company incorporating these Terms and Conditions and any written quotation or confirmation of booking.
The Company undertakes to provide the Services with reasonable skill and care, using methods, equipment and products considered appropriate for the type of material and level of soiling, subject to the limitations described in these Terms and Conditions.
While the Company will use its professional expertise to achieve the best possible results, it does not guarantee complete stain removal, restoration to original condition, or any particular outcome. The success of cleaning and stain removal is influenced by factors outside the Company’s control, including the age, type and condition of the fibres, the nature and age of stains, previous cleaning attempts and treatments, and general wear or damage.
Bookings may be requested by the Client through the Company’s accepted communication channels as advertised from time to time. When requesting a booking, the Client should provide accurate information about the Premises, the items to be cleaned, access arrangements, and any known issues such as heavy soiling, damage, odours or previous treatments.
The Company may provide an estimated price based on the information supplied by the Client. This estimate may be revised if, upon inspection at the Premises, the Technician identifies additional work, difficult access, or conditions materially different from those described. In such cases, the Technician will inform the Client before proceeding and obtain approval for any revised price.
A booking is not confirmed until the Company has issued a confirmation of booking and, where applicable, received any required deposit. The Company reserves the right to refuse or cancel any booking at its sole discretion, subject to refunding any deposit received for that booking, except where cancellation is due to the Client’s breach of these Terms and Conditions.
The Client is responsible for ensuring that the Premises are accessible at the agreed time, that adequate lighting and electricity are available, and that there is running water if required for the Services. The Client must make sure that any alarms, security systems or building entry procedures are arranged in advance so that the Technician can enter and carry out the work.
The Client must remove, or secure, small items, fragile objects, valuables and any personal items from the areas to be cleaned. The Company will not move very heavy furniture, electrical items, or delicate objects unless this has been specifically agreed in advance. The Client should disclose any known risks, including loose fittings, damaged flooring, weak furniture, or any hazards that may affect the safety of the Technician or the effectiveness of the cleaning.
Unless otherwise stated, prices are quoted in pounds sterling and are exclusive of any applicable taxes that may be charged in accordance with relevant legislation. Quotations are based on the information provided by the Client at the time of enquiry and on the Company’s pricing structure in force on the date of the quotation.
Quoted prices are valid for a limited period, which will be indicated by the Company, after which the Company reserves the right to amend them. If any additional work is requested by the Client or becomes necessary due to conditions not previously disclosed, the price may be adjusted accordingly. The Client will be informed of any such adjustments before the additional work is carried out.
Payment terms will be communicated at the time of booking. Unless otherwise agreed, payment is due on completion of the Services on the day of the visit. The Company may accept various payment methods, such as card payments, bank transfers or cash, subject to change and availability.
For commercial Clients or larger projects, the Company may issue an invoice with specified payment terms. If payment is not received by the due date, the Company reserves the right to charge interest on the outstanding balance, recover reasonable costs incurred in pursuing payment, and suspend or cancel further Services until payment has been made in full.
Any disputes regarding invoices or charges must be raised in writing within seven days of the date of the invoice. Failure to do so will be deemed acceptance of the invoice as issued.
The Company may require a deposit to secure a booking, particularly for larger jobs, specialist treatments or peak time appointments. The deposit amount and due date will be advised at the time of booking. Deposits may be non-refundable in certain circumstances as detailed in the cancellation and rescheduling section.
The Company may operate a minimum charge policy per visit or per service category. If the total cost of the requested Services is less than the applicable minimum charge, the minimum charge will apply.
The Client may cancel or request to reschedule a booking by giving prior notice to the Company. Specific notice periods may apply and will be communicated by the Company. If adequate notice is not provided, the Company reserves the right to retain part or all of any deposit paid and to charge a cancellation or late rescheduling fee, which may include reasonable travel or administration costs.
If the Technician attends the Premises at the agreed time and is unable to gain access, or is unable to proceed with the Services due to circumstances within the Client’s control, the visit may be treated as a late cancellation. In such cases, a call-out or cancellation fee may be charged.
The Company reserves the right to cancel or reschedule a booking at any time due to circumstances beyond its control, including but not limited to illness, extreme weather, equipment failure or access issues not attributable to the Client. In such cases, the Company will offer to rearrange the appointment at a mutually convenient time or, if appropriate, refund any deposit paid.
The Company aims to provide high standards of service. If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably practicable and, in any event, within 48 hours of completion of the work.
The Company may request photographs or an opportunity to inspect the area in person. If the complaint is justified and relates to the quality of the Services, the Company may, at its sole discretion, re-clean the affected area or offer a partial refund. This remedy is conditional upon the Client providing reasonable access and cooperation.
The Company will exercise reasonable care in carrying out the Services but cannot accept liability for pre-existing damage, wear, fading, discolouration, shrinkage, loose seams, weak backing, or any issues that are revealed or made more visible as a result of cleaning.
The Client must inform the Company of any items or materials that are particularly valuable, delicate, non-colourfast or otherwise at risk. The Company may decline to clean certain items if it believes that cleaning could cause damage. If the Client instructs the Company to proceed against professional advice, this will be entirely at the Client’s risk, and the Company accepts no liability for any resulting damage.
The Company will not be liable for any loss of profits, loss of business, loss of opportunity, loss of goodwill or any indirect or consequential loss arising out of or in connection with the Services or these Terms and Conditions. In any event, the Company’s total liability to the Client in respect of any claim or series of connected claims shall not exceed the total amount paid or payable by the Client for the specific Services giving rise to the claim.
Nothing in these Terms and Conditions limits or excludes any liability that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
The Client is responsible for providing suitable parking arrangements for the Technician’s vehicle where reasonably possible and for meeting any parking costs or permits associated with access to the Premises, unless otherwise agreed. Any time or costs incurred due to difficulties with access or parking may be chargeable.
The Client must ensure that electricity and water are available at the Premises during the visit if required for the Services. The Company is not responsible for delays or incomplete work caused by the unavailability of essential utilities.
The Company is committed to operating in a safe and professional manner. The Technician has the right to refuse to carry out or continue work if they believe that the environment is unsafe, unsanitary, or presents an unacceptable risk to health and safety. In such circumstances the visit may, at the Company’s discretion, be treated as a cancellation by the Client.
The Client must ensure that children, pets and other occupants are kept away from work areas and equipment during the cleaning process and while carpets or upholstery remain damp. The Client is responsible for supervising pets and for informing the Company of any particular risks, such as aggressive animals or hazardous materials at the Premises.
The Company will handle and dispose of any waste generated by the Services in accordance with applicable waste and environmental regulations. This may include the disposal of used solutions, packaging, and collected dry debris. The Company will not remove general household waste or items not directly related to the Services unless specifically agreed as an additional service.
The Client must not request the Company to dispose of hazardous waste, including but not limited to chemicals, sharps, biological waste or materials contaminated with dangerous substances. If such items are discovered during the course of the Services, the Technician may suspend work until the Client arranges appropriate removal and disposal by a specialist provider.
The Company endeavours to use solutions and methods that balance effectiveness with environmental considerations where practical. The Client should advise the Company in advance of any sensitivities or preferences regarding the use of particular products so that alternative options can be discussed where possible.
While the Company takes care when working at the Premises, minor accidental damage can occur. The Client should report any alleged damage to the Company as soon as possible, and in any event within 24 hours of completion of the Services, providing photographs and details. Failure to report damage within this time may affect the Company’s ability to investigate and, where appropriate, resolve the matter.
If the Company accepts responsibility for damage caused by its Technician, the Company may arrange repair, replacement or compensation at its discretion, taking into account the age and condition of the item prior to the incident. The Company is not responsible for normal wear and tear, or for damage arising from defects, instability or pre-existing conditions of the item or the Premises.
The Company maintains appropriate insurance in respect of its business activities, subject to the terms, conditions and exclusions of the relevant policies. Details of insurance cover are available from the Company upon reasonable request.
The Company may collect and process personal data relating to the Client, including contact details, service history and payment information, for the purposes of managing bookings, providing Services, processing payments and handling enquiries. The Company will take reasonable steps to protect such information and will only retain it for as long as necessary for these purposes or as required by law.
The Client’s personal data will not be sold to third parties. It may be shared with service providers engaged by the Company, such as payment processors, solely to facilitate the supply of Services or to comply with legal obligations.
The Company will not be liable for any delay in performing, or any failure to perform, any of its obligations under these Terms and Conditions if such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, without limitation, extreme weather, flooding, fire, strikes, lockouts, pandemics, public health restrictions, traffic disruptions, or failure of utilities or transport networks.
In such circumstances, the Company may suspend the performance of the Services for the duration of the event or agree an alternative date with the Client.
The Company reserves the right to amend these Terms and Conditions from time to time to reflect changes in the law, best practice, or the way it operates. The version of the Terms and Conditions applicable to a particular booking will be those in force at the time the booking is confirmed. Continued use of the Services after any changes take effect will constitute acceptance of the updated Terms and Conditions.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Agreement, or the provision of the Services.
If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification or deletion shall not affect the validity and enforceability of the remainder of these Terms and Conditions.
These Terms and Conditions, together with any written quotation or confirmation of booking issued by the Company, constitute the entire agreement between the parties and supersede all previous discussions, correspondence, understandings or agreements relating to the subject matter. The Client acknowledges that they have not relied on any statement, promise or representation not set out in these documents.
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