We are committed in delivering always high-quality carpet cleaning services in Fulham, SW6 at highly affordable prices.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Privacy Policy explains how Carpet Cleaning Fulham collects, uses, stores, shares, and protects personal data relating to our customers and prospective customers in the Fulham area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Carpet Cleaning Fulham customers in the area, including individuals, households, and businesses that use or enquire about our services.
Carpet Cleaning Fulham is the data controller in relation to the personal data that we collect and process about you. As data controller, we determine the purposes and means of processing your personal information and are responsible for ensuring that such processing is carried out in accordance with applicable data protection law.
We may collect and process the following categories of personal data about you when you contact us, obtain a quotation, or use our services:
Identification and contact details, such as your name, postal address, service address, and any other relevant contact details you choose to provide to us in written or verbal communications.
Service and booking information, such as requested services, property access information that you provide, preferred dates and times, job notes, and details of completed work.
Communication records, including information contained in messages, letters, or other correspondence you send to us, as well as details of any telephone or in-person conversations where we record necessary information to manage your enquiry or booking.
Billing and transaction data, which may include the amount charged for services, payment status, and basic payment details as required for processing your transaction. We do not store full bank card numbers or security codes when payments are processed through secure third-party payment providers.
Technical and usage information, which may be collected when you visit our website, such as your IP address, device information, and basic usage data. This is only collected to the extent necessary to operate and secure our website and understand general usage patterns.
We process your personal data only where we have a lawful basis to do so under data protection law. The main legal bases we rely on are:
Performance of a contract: We process your data to provide you with carpet cleaning and related services, including responding to enquiries, issuing quotations, confirming bookings, carrying out the work, and handling invoices and payments.
Legitimate interests: We may process your data for our legitimate business interests, such as managing and improving our services, maintaining accurate internal records, preventing fraud, ensuring the security of our systems, and communicating with you about existing or compatible services that may be of interest, provided that our interests do not override your rights.
Legal obligations: We may need to process certain personal data to comply with legal and regulatory requirements, including tax, accounting, and record-keeping obligations.
Consent: In some situations, we may rely on your consent, for example for certain types of marketing communications where consent is required. Where we rely on consent, you can withdraw it at any time by contacting us using the contact details provided in this policy or by following any opt-out instructions given in the communication.
We use the personal data described above for the following purposes:
To provide our carpet cleaning and related services to customers in the Fulham area, including booking appointments, carrying out cleaning services, and managing any follow-up work or customer service requests.
To communicate with you, including responding to your enquiries, confirming bookings, sending service-related notifications, and discussing any issues related to your property or the services provided.
To manage our business operations, such as maintaining internal records, invoicing and payment processing, accounting and financial reporting, and quality control.
To improve and develop our services, including monitoring service performance, training staff, and reviewing feedback or complaints to enhance customer experience.
To comply with applicable laws and regulations, respond to lawful requests from public authorities, and protect our legal rights, for example in the event of a dispute or legal claim.
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to process your personal information in accordance with our instructions and for the purposes described in this policy. They are required to implement appropriate security measures and must not use your data for their own purposes.
Types of processors and third parties we may use include:
IT and hosting service providers who store and manage our digital records, website, and communication systems.
Payment processing providers who handle card or electronic payments securely on our behalf.
Professional advisers, such as accountants or legal advisers, where necessary for the operation of our business and compliance with our legal obligations.
Where required by law or in connection with legal proceedings, we may also share your personal data with law enforcement agencies, regulatory bodies, courts, or other public authorities.
We do not sell your personal data to third parties.
Where any of our service providers or their systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. This may include reliance on an adequacy decision or the use of standard contractual clauses or equivalent protective measures recognised under data protection law.
We keep personal data only for as long as is reasonably necessary for the purposes described in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting obligations.
In general, we retain customer and booking records for a period that allows us to manage repeat visits, handle any queries or complaints, and demonstrate that we have fulfilled our contractual and legal obligations. After this period, personal data will be securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
The specific retention period may vary depending on the type of data and the context of our interactions with you, including whether you are an ongoing customer, have made complaints or claims, or have asked us to retain certain information for future services.
Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights apply to all Carpet Cleaning Fulham customers in the area, subject to certain legal conditions and limitations.
Right of access: You have the right to request confirmation of whether we hold personal data about you and to receive a copy of that data, along with information about how we use it.
Right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You may request that we restrict the processing of your personal data in specific situations, such as where you contest the accuracy of the data or object to our use of it based on legitimate interests.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.
Right to object: You have the right to object to our processing of your personal data where it is based on legitimate interests, including profiling based on those interests. You also have the right to object at any time to the use of your personal data for direct marketing purposes.
Rights related to automated decision-making: We do not carry out automated decision-making or profiling that produces legal or similarly significant effects on you.
If you wish to exercise any of these rights, please contact us using the contact details made available through our usual communication channels. We may need to verify your identity before responding to your request and will respond within the time limits set by law.
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include physical security for paper records, access controls for electronic systems, and limiting access to personal data to staff and processors who need to know it for the purposes described in this policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
If you have any questions about this Privacy Policy, our handling of your personal data, or if you wish to make a complaint, you can contact us using the contact details provided through our service information or usual communication channels.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly before you approach a supervisory authority.
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