Terms and Conditions for Carpet Cleaning Fulham
These Terms and Conditions set out the basis on which Carpetcleaning Fulham provides carpet cleaning and related domestic or commercial cleaning services. By making a booking, you agree to be bound by these terms. Please read them carefully before confirming any appointment, as they explain how bookings are accepted, how payments are handled, when cancellations may apply, and what responsibilities each party has during the service.
In these terms, references to “we”, “us”, and “our” mean the service provider trading as Carpetcleaning Fulham. References to “you” and “your” mean the customer, client, or person making the booking. These terms are intended to be fair and practical, while protecting both parties and ensuring that carpet cleaning in Fulham is delivered in a clear and professional way.
The services covered by these terms may include carpet cleaning, stain treatment, deodorising, upholstery cleaning when agreed, and other related cleaning work expressly confirmed at the time of booking. Any additional tasks not included in the agreed service scope may be refused, quoted separately, or rescheduled at our discretion. Where a service is booked online, by telephone, or through any other remote method, the booking request is not binding until it has been accepted by us.
1. Booking Process
All bookings are subject to availability, survey requirements where necessary, and confirmation by our team. A booking request should include accurate details about the property, the items to be cleaned, access arrangements, and any known issues such as heavy staining, pet odours, delicate fibres, water sensitivity, or prior cleaning treatments. If the information provided is incomplete or inaccurate, we may need to revise the quote, alter the service plan, or decline the work.
Once a booking request is received, we may provide an estimate or a fixed quote based on the information supplied. Estimates are not final until confirmed in writing or by other recorded communication. The customer is responsible for checking the booking details carefully, including the service date, time window, address, service type, and any agreed add-ons. Confirmation of the appointment indicates that you accept the stated scope and the applicable charges.
We reserve the right to refuse a booking if we reasonably believe that the work requested is unsafe, outside our service capability, unsuitable for the condition of the materials, or otherwise impractical. This may include situations involving severe contamination, infestation, hazardous waste, or conditions that would create an unacceptable risk to people, property, or equipment. If a technician arrives and the service cannot proceed because of incorrect information or unsuitable conditions, a call-out fee or wasted attendance charge may apply where permitted by law.
To ensure a smooth Fulham carpet cleaning service, you should provide reasonable access to the premises and the areas to be cleaned. You must make sure that parking, entry instructions, security requirements, and any building restrictions are communicated in advance. If the agreed access is not available at the scheduled time, the appointment may be delayed, shortened, or treated as cancelled. We are not responsible for missed services caused by the customer’s failure to provide access or correct instructions.
We may need to inspect the relevant items before starting work to confirm whether the proposed cleaning method is suitable. Fibre type, construction, dye stability, pre-existing wear, and previous treatments can affect the outcome. While we will use reasonable skill and care, carpet and fabric materials can vary widely, and no cleaning process can guarantee removal of every stain, mark, or odour. Booking the service means you accept this limitation.
2. Payments and Charges
Unless otherwise agreed in writing, payment is due on completion of the work or in accordance with any invoice terms provided in advance. We may require a deposit for certain larger, repeat, or specialist bookings. Where a deposit is requested, the appointment is not secured until the deposit has been received. Any remaining balance must be paid promptly after the service has been completed, unless a separate credit arrangement has been approved.
Prices may be quoted as fixed rates, per item, per room, or according to the size and complexity of the task. Additional charges may apply for extra-soiled areas, difficult access, specialist stain treatment, parking charges, congestion-related expenses where applicable, or any add-on service agreed during the visit. If the customer asks us to carry out additional work on site, we may revise the price before continuing.
Payment methods accepted may include bank transfer, card payment, or other methods notified at the time of booking. Cash may be accepted only if confirmed in advance. If payment is made by card or bank transfer, you must ensure that sufficient funds are available and that the transaction can be completed without delay. We may suspend or withhold further services where an outstanding balance remains unpaid.
If payment is not received on time, we reserve the right to charge reasonable late payment costs, interest, or recovery fees where permitted by applicable law. Any dispute over an invoice must be raised promptly and in good faith. Raising a dispute does not entitle you to withhold payment for undisputed sums. If an error has been made in billing, we will correct it as soon as reasonably practicable.
3. Cancellations, Rebooking, and Waiting Time
You may cancel or rearrange a booking by giving reasonable notice. The amount of notice required may vary depending on the size and type of appointment, but we ask that you notify us as early as possible. Where you cancel after the booking has been confirmed and we are unable to reallocate the slot, a cancellation charge may apply. Deposits may be non-refundable if stated at the time of booking and to the extent allowed by law.
If you need to reschedule, we will try to accommodate an alternative date and time, subject to availability. Rebooking does not remove the obligation to pay any applicable cancellation fee or to settle costs already incurred, such as specialist materials ordered specifically for your job. We may also cancel or reschedule an appointment if staff sickness, transport issues, adverse weather, equipment failure, or other events beyond our reasonable control make attendance impracticable.
If we arrive at the property and cannot begin work because nobody is present, access is not available, or the premises are not ready, we may wait for a reasonable period. After that, the appointment may be treated as a wasted visit or late cancellation. This also applies if the cleaning area has not been cleared sufficiently, if the water or power supply required for the service is unavailable, or if unsafe conditions prevent us from starting. Any wasted attendance fee will be limited to a reasonable amount reflecting time and cost incurred.
4. Customer Responsibilities
You are responsible for ensuring that the area to be cleaned is reasonably prepared before the appointment begins. This includes removing fragile items, valuables, loose personal belongings, and any obstacles that would prevent safe and efficient cleaning. If furniture moving has not been agreed, you should assume that only light items may be moved at our discretion and subject to safety limitations. Heavy or fixed furniture will not normally be moved unless expressly stated in the booking.
Where the service involves carpet cleaning, you should notify us of any prior damage, loose seams, weak stitching, watermarks, dye issues, or known shrinkage risks. Some materials require caution or may be unsuitable for wet cleaning methods. If you choose to proceed after being advised of possible risks, you accept the normal consequences of the cleaning process for that material. We may refuse to clean an item if we believe the risk of damage is too high.
Children, pets, and other occupants should be kept away from work areas during the service where possible. You must ensure that any household chemicals, electrical devices, or personal items are safely stored away from the treatment area. We are not responsible for items left in the cleaning zone that are damaged, moved, or affected by the process if reasonable notice was given to clear them beforehand.
5. Liability and Limitations
We will carry out our services with reasonable skill and care, in line with applicable UK consumer law. However, our liability is limited to direct losses that arise as a foreseeable result of our breach of these terms or our negligence. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Although we aim to achieve a high standard, carpet and textile cleaning is not an exact science. Results can depend on age, wear, fibre type, previous cleaning methods, pre-existing contamination, and the condition of the material. Therefore, we do not guarantee complete stain removal, colour restoration, fibre recovery, or elimination of all odours. Any cleaning outcomes discussed before the service are estimates only, not promises.
We are not liable for damage caused by hidden defects, pre-existing wear, manufacturing faults, unstable dyes, weakened fibres, or inaccurate information supplied by the customer. If you have asked us to proceed with a method that carries a known risk, we will not be responsible for the consequences of that informed decision, provided we acted with reasonable care and explained the likely risk beforehand.
Our total liability for any claim arising out of a particular service will not exceed the amount paid or payable for that specific service, except where the law requires a different limit. We are not responsible for indirect or consequential losses, including loss of profit, loss of business opportunity, or loss caused by third parties, unless such losses are directly caused by our negligence and are recoverable under law.
Nothing in these terms limits your statutory rights as a consumer. If you believe there has been an issue with the service, you should notify us as soon as reasonably possible and allow us an opportunity to inspect, discuss, and where appropriate, remedy the matter. Claims raised long after completion may be harder to verify and may be rejected if the problem could have been identified earlier.
6. Waste Regulations and Environmental Responsibility
We comply with applicable UK waste handling and environmental rules in relation to the disposal of waste generated by our services. Any waste created during carpet cleaning, such as waste water, removed debris, packaging, and small amounts of contaminated material, will be handled responsibly and disposed of in accordance with relevant regulations. We will not knowingly discharge waste in a way that breaches environmental standards or local requirements.
Where the service involves the removal of heavily contaminated materials, biological waste, or other special waste streams, we may refuse the work unless suitable arrangements can be made. Some forms of contamination require specialist treatment, transport, or disposal methods beyond standard cleaning services. If we identify hazardous materials or a regulated waste issue, we may suspend the service and advise that specialist contractors are needed.
You must inform us in advance if the area contains hazardous substances, needles, sharps, bodily fluids, mould growth, chemical residues, asbestos risk, or any other regulated material. We do not provide general hazardous waste clearance unless specifically agreed and lawfully permitted. If such waste is discovered during the job and was not disclosed beforehand, we may stop work immediately and charge for the time already spent, subject to the law.
7. Complaints, Remedies, and Service Issues
If you are dissatisfied with the service, you should contact us promptly with a clear description of the issue. We may request photographs, relevant details, and an opportunity to revisit the property before any third-party work is carried out. In many cases, a reasonable inspection or follow-up visit can resolve the matter. If a fault is found to be attributable to us, we may offer a re-clean, partial refund, or another appropriate remedy in line with your statutory rights.
We are not obliged to provide a remedy where the issue results from factors outside our control, including unsuitable materials, undisclosed pre-existing conditions, improper post-cleaning use, or aftercare instructions not being followed. Any remedy offered will be at our reasonable discretion and without prejudice to rights that cannot be excluded by law.
8. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected to the services, these terms, or any related booking will be subject to the exclusive jurisdiction of the courts of England and Wales. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.
By proceeding with a booking for carpet cleaning Fulham or any associated cleaning service, you confirm that you have read, understood, and accepted these terms. They are intended to provide a fair framework for both the customer and the service provider, ensuring that each Carpetcleaning Fulham appointment is carried out transparently, responsibly, and in accordance with UK law.
