Privacy Policy

This Privacy Policy explains how Carpetcleaning Fulham collects, uses, stores, shares, and protects personal data when providing services to customers in the Fulham area. It applies to all Carpetcleaning Fulham customers in area, including prospective customers, current customers, and anyone who contacts us in relation to our services. We are committed to handling personal data in a lawful, fair, and transparent manner in line with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Carpetcleaning Fulham is a service provider that offers carpet cleaning and related cleaning services to residential and commercial customers. For the purposes of data protection law, we act as the data controller for the personal data we collect and process in connection with our services. This means we determine why and how your personal data is used.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

Identity data: name, title, and any other identifying details you provide.
Contact data: address, postcode, email address, telephone number, and preferred communication details.
Service data: details about the services you request, appointment information, property access notes, and cleaning requirements.
Transaction data: payment confirmations, invoices, billing records, and service history.
Communication data: records of correspondence, complaints, feedback, and service-related messages.
Technical data: limited information such as device, browser, or usage data if you interact with digital services connected to us.

We do not intentionally collect special category data unless it is strictly necessary and you have provided it voluntarily, or we are otherwise permitted to process it under data protection law. If you share sensitive information with us, we will treat it with appropriate care and only process it where there is a valid legal basis.

3. How We Use Your Data

We use personal data for the following purposes:

to respond to enquiries and provide quotations;
to arrange and deliver cleaning services;
to manage bookings, changes, and cancellations;
to process payments and maintain accounting records;
to communicate service updates and confirm appointments;
to resolve complaints, disputes, or service issues;
to improve our services, systems, and customer experience;
to comply with legal, tax, insurance, and regulatory obligations.

We only use your personal data where we have a lawful basis to do so. We take care to ensure our use is relevant, limited, and proportionate to the purpose for which it was collected.

4. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Contract

We process your personal data where it is necessary to enter into or perform a contract with you. This includes handling booking details, service addresses, and payment-related information needed to provide the service you requested.

Legal Obligation

We may process personal data to comply with legal obligations, such as maintaining tax records, accounting records, and other information required by law.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include service improvement, customer support, fraud prevention, and record keeping. We always consider whether the processing is necessary and whether it is fair and proportionate.

Consent

In limited cases, we may rely on your consent, for example where you voluntarily agree to certain types of communication or optional processing. Where consent is used, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Sharing Your Data and Processors

We may share personal data with trusted third parties who assist us in operating our business. These third parties act as processors when they process data on our behalf and only under our instructions. They are required to protect your data and use it only for the agreed purpose.

Examples of processors and service providers may include:

payment service providers;
booking or scheduling software providers;
IT and cloud storage providers;
accounting and invoicing systems;
customer communication tools;
professional advisers, such as accountants or legal advisers, where necessary.

We may also disclose data where required by law, court order, or regulatory request, or where disclosure is necessary to protect our rights, customers, staff, or property. We do not sell your personal data.

6. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting obligations. Retention periods vary depending on the type of data and the reason it is held.

In general:

service and booking records are kept for as long as needed to manage the customer relationship and any follow-up issues;
financial and transaction records are retained for the period required by tax and accounting laws;
communication records may be retained for a reasonable time to deal with disputes, queries, or service quality concerns;
data no longer needed is securely deleted or anonymised.

When deciding how long to keep data, we consider legal requirements, the nature of the information, and whether it may be needed for legitimate business purposes or the defence of legal claims.

7. Data Security

We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include access controls, secure storage, restricted permissions, and internal procedures designed to reduce risk.

Although we take reasonable steps to safeguard your data, no system can be guaranteed to be completely secure. We therefore encourage customers to take care when sharing personal information and to notify us if they suspect any misuse of their data.

8. Your Rights

As a data subject, you have rights under data protection law. Subject to applicable legal conditions, these rights may include:

Right of access: to request a copy of the personal data we hold about you;
Right to rectification: to ask us to correct inaccurate or incomplete data;
Right to erasure: to request deletion of your data in certain circumstances;
Right to restriction: to ask us to limit processing in certain situations;
Right to object: to object to processing based on legitimate interests or direct marketing;
Right to data portability: to receive certain data in a structured, commonly used format;
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, you may make a request using the appropriate channels provided by us. We may need to verify your identity before responding. We will respond within the time limits required by law, usually within one month, unless the request is complex or multiple requests are made.

9. International Transfers

If any personal data is transferred outside the UK, we will ensure appropriate safeguards are in place to protect it. Such safeguards may include adequacy regulations or other legally approved transfer mechanisms. We will only make transfers where permitted by law and where appropriate protection is maintained.

10. Complaints

If you are concerned about how we handle your personal data, you should contact us through the appropriate channels so that we can address your concern. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our services, or how we process personal data. Any changes will take effect when published in the revised version. We encourage customers to review this policy periodically to stay informed about how their information is handled.

12. Summary of Our Commitment

We are committed to processing personal data responsibly and in accordance with the principles of lawfulness, fairness, transparency, data minimisation, accuracy, storage limitation, integrity, and confidentiality. Our aim is to ensure that every customer in Fulham can trust us with their information while receiving a reliable and professional cleaning service.

Carpetcleaning Fulham applies this Privacy Policy to all customers in the Fulham area and handles personal data only for legitimate, necessary, and clearly defined purposes.